INSIGHTS

What we're thinking about.

Perspectives from the field on the challenges facing utilities today — from billing data integrity and non-revenue water to system selection, change management, and the operational realities of modernization.

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Featured

DATA ANALYSIS

The Hidden Cost of Bad Billing Data

Most utilities chase physical leaks when the real revenue loss is hiding in their billing system. Data errors — misclassified accounts, incorrect meter sizes, missing billing codes — silently erode revenue year after year.

November 15, 2025
5 min read

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All Articles

Oct 2, 2025

System Selection

Five Mistakes Utilities Make When Selecting New Software

The wrong stakeholders making the decision. No documentation of current processes. Buying the sales pitch instead of the solution. Here are the patterns we see repeatedly — and how to avoid them.

7 min read

Aug 20, 2025

Business Process

Document Your Processes Before It's Too Late

When your most experienced staff member retires, what walks out the door with them? For most utilities, the answer is everything — because critical business processes live in people's heads, not in documentation.

4 min read

Jul 10, 2025

Change Management

Cloud Migration: What Vendors Won't Tell You

Vendors have shifted to the cloud, but many haven't updated the user experience. Moving to the cloud doesn't automatically mean better operations — it means different challenges that require careful planning.

6 min read

Jun 5, 2025

Data Analysis

When Water Loss Isn't Actually a Leak

Utilities spend significant resources chasing physical leaks. But a surprising amount of apparent water loss is caused by data errors in billing systems — incorrect meter sizes, missing reads, and misclassified accounts.

5 min read

May 12, 2025

System Selection

Is Your Utility Ready for AMI?

Advanced Metering Infrastructure promises transformative capabilities. But without clean data, documented processes, and a billing system that can handle the volume, AMI becomes an expensive data firehose.

6 min read

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